RETURNS

Cancellation, Returns and Refund policy

1. Cancellation Policy

i) Folktel.com An order for Arts & Crafts products can be cancelled from the ‘Order Details’ screen on the folktel.com / Mobile Application or by calling our customer care number 7970516431 before it is marked as “Out for Delivery”. Else, you can refuse it at the time of delivery and a refund will be processed as per the Refund Policy.

2. Return Policy

(i) Arts products Orders We have product specific return policy. The return window ranges from 0-15 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing any order.
ii) Crafts Products All the Crafts products ordered from the Website or Mobile Application can be returned within 2 working days from the date of delivery..

3. Products Not Eligible for Return-

  • (i) As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstancesi)
    If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent; ii) If the product has been tampered with;
    iii) If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;
    iv) If it is mentioned on the product detail page that the product is non-returnable;
    v) Any accessories/freebies supplied with the product are missing;
    vi) If the product does not have serial number / UPC number/ bar-code affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
    vii) Any damage/defect which is not covered under the manufacturer's warranty;
    viii)The product is without original packing and accessories/freebies;
    ix) If the product is damaged due to misuse;

4. Additional Note –

i) Items marked as "Non-Returnable" on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, folktel will disallow a refund or return of the “Non-Returnable” product to you when our partner licensed retail seller verifies the returned item(s).
ii) If you have received a damaged product, please initiate a return on website/app within 3 days from the time of delivery. The Seller ( folktel verified sellers ) will pick the damaged product from you at no extra cost 


5. How to Return?

You can raise a return request within the time frame mentioned above by following these simple steps on the Website or Mobile Application:
i) Go to My Orders;
ii) Select the respective order and click on ‘RETURN’;
iii) Please check if the product/s that you wish to return are returnable and have an active return window;
iv) Select the item you wish to return with quantity and reason for return.
Note:
You can also place a request for return of any product by calling the customer support at 7970516431. After your return request is processed, we will pick up the return items as per the following timelines:
i) For Local City (Pune): Within 24-48 hours from the time of approval of return request.
ii) For Other Cities/ Towns: Between 4-5 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partner’s terms.
iii) Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification. 


6. Refund Policy –

i) Please note that the refund amount mentioned at the time of return on the Website or Mobile Application is an estimate and will be finalized after completion of verification. Once the pick-up is completed and the product is verified by the seller, a refund of the total amount paid for the products returned by you will be initiated for eligible returns as mentioned above.
Refund will be initiated only post successful verification of the products by the seller. Please note that the verification process may take:

ii) For Local City (Pune): 48 hours from the time of pick up from your location. For Other Cities/Towns: 8-10 business days from the date of pick up from your location. The amount is expected to reflect in your account after completion of verification from the seller as per the following timelines:  

Method of Payment Refund Time-frame (after successful verification from third party pharmacy/ vendor)
Folktel wallet and Cash on Delivery
[Note: refunds for cash on delivery orders shall be reflecting
in your Folktel wallet.]
1 business day
NEFT 1-3 business days
Credit / Debit Card 7-10 business days subject to the bank turnaround time and RBI Guidelines.
Other Wallets 2-3 business days
  • Note:-
  • You understand and acknowledge that we reserve the rights to claim back any refund that has been processed by us as a result of fraudulent activities such as return of wrong products or wrong quantity of the products.
  • In case of any query related to refund, please call our customer service desk at 7970516431 or email us at Customercare@folktel.com